Hospitality Ambassador

7 days ago


Honolulu, Hawaii, United States The Lanai at Mamala Bay Full time

Job Summary:

The Lanai at Mamala Bay is seeking a skilled and charismatic Host/Hostess to join our team. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities:

  • Guest Welcome and Seating: Greet guests warmly, making eye contact and offering a smile as they enter the restaurant. Seat guests at their own pace, providing menus and ensuring a seamless dining experience.
  • Communication and Teamwork: Collaborate with servers and managers to ensure efficient table management, seating of large parties, and special requests. Communicate effectively to resolve any guest complaints or issues.
  • Operational Support: Assist with daily restaurant operations, maintaining a clean and organized environment, and supporting the team in achieving exceptional guest satisfaction.

Requirements:

  • Language Skills: Ability to communicate effectively in English.
  • Computer Skills: Basic computer skills and familiarity with point-of-sale systems.
  • Work Environment: Ability to work in a fast-paced, high-volume environment with a focus on delivering exceptional guest experiences.

About The Lanai at Mamala Bay:

We are a restaurant committed to providing an exceptional dining experience for our guests. Our team is dedicated to delivering unparalleled hospitality, creating unforgettable experiences for our guests and team members alike.



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