Jewelry Sales Specialist
4 weeks ago
At Brilliant Earth, we're seeking a talented Jewelry Sales Specialist to join our team. As a Jewelry Sales Specialist, you will be responsible for providing exceptional customer experiences, guiding customers through the sales process, and exceeding sales targets in a fast-paced environment.
Key Responsibilities:
- Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
- Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
- Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
- Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
- Call customers to confirm showroom appointments and answer any pre-appointment questions.
- Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
- Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- Use our ERP system to manage your tasks and communicate cross-functionally.
- Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What We Offer:
- Career Growth: We want to see you sparkle through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
- Diverse, mission-minded team: We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
- Sales Incentive Programs: Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
- Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
- Employee Discounts: As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
- Wellness Benefits: We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
- Giving Back and Volunteer Opportunities: In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
- Insurance: Medical, dental, and vision insurance kick in on the first day of your 2nd month.
- 401k match: We know that saving for the future is important. That's why we offer a generous 401k match.
- Paid Time Off: We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
- Disability and Life insurance: 100% employer-paid.
- Pre-Tax Commuter Benefits.
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