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Insurance Agency Team Member
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Joshua Dike - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.
Key Responsibilities- Establish and Maintain Customer Relationships
- Build and maintain strong relationships with customers to understand their needs and preferences.
- Follow up with customers to ensure their concerns are addressed and their expectations are met.
- Provide Exceptional Customer Service
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Collaborate with Agency Team Members
- Work closely with other agency team members to coordinate customer interactions and ensure seamless service delivery.
- Communicate effectively with customers and team members to resolve issues and meet customer needs.
- Dedicated to Customer Service
- Provide exceptional customer service and ensure customer satisfaction.
- Effective Communication Skills
- Communicate clearly and effectively with customers and team members to resolve issues and meet customer needs.
- Problem-Solving Skills
- Proactively identify and resolve customer issues in a timely and effective manner.
- Competitive Compensation
- Hourly pay plus commission/bonus structure.
- Opportunities for Advancement
- Grow your career with opportunities for advancement within our agency.
- Benefits Package
- Paid time off (vacation and personal/sick days).
- Health benefits.
- Retirement options.
At Joshua Dike - State Farm Agent, we are committed to fostering a goal-driven environment that values community engagement and giving back. We believe in setting ambitious targets and supporting each other in achieving them. Our agency is dedicated to making a positive impact on the lives of those around us, and we are seeking like-minded individuals to join our team.
