Senior Salesforce Systems Engineer

2 days ago

Deerfield Beach, Florida, United States Sirius XM Radio Inc Full time

About the Role:

SiriusXM is seeking a highly skilled Senior Salesforce Systems Engineer to join our Customer Experience team. As a key member of our team, you will be responsible for the implementation, management, and enhancement of our Salesforce Service Cloud instance.

You will collaborate with business stakeholders, engineering, and product teams to design and develop key features and functionality of the platform as well as the broader contact center infrastructure.

Your technical expertise will be pivotal in driving innovation and efficiency within our Customer Service ecosystem.

Key Responsibilities:

  • Collaborate with a team of world-class Salesforce developers and administrators, as well as cross-functional teams to understand business requirements and translate them into scalable Salesforce Service Cloud solutions
  • Drive the end-to-end development and maintenance of Salesforce Service Cloud, including configuration, enhancement, and integrations with internal services and APIs
  • Follow CI/CD best practices and tools to streamline the deployment process
  • Design and develop solutions that leverage omnichannel contact center tools like AWS Connect for enhanced customer engagement and support
  • Implement generative AI technologies and chatbot solutions to optimize customer interactions
  • Utilize your knowledge of the Salesforce ecosystem, including Data Cloud and Marketing Cloud, to enhance our implementation
  • Stay updated on the latest Salesforce releases, features, and industry trends related to contact center technologies, and recommend innovative solutions to enhance customer service capabilities

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 5-8+ years of experience in Salesforce platform development and administration, with a focus on Service Cloud implementations
  • Salesforce Certified Platform Developer, Salesforce Certified Administrator, or Salesforce Certified Architect preferred
  • Strong proficiency in Salesforce configuration and customization, including development languages such as Apex and JavaScript, Visualforce, Lightning Components, Omni Studio and other UI frameworks (e.g., Angular, React)
  • Experience with integrations to internal services and APIs from Salesforce
  • Advanced troubleshooting capabilities using internal and external tools (e.g, Postman, logging, VStudio)
  • Strong understanding of CI/CD principles and experience with related tools (e.g., GitHub Actions, Copado)
  • Experience with agile project management processes and tooling (Atlassian, etc.)
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
  • Must have legal right to work in the U.S.

What We Offer:

We offer a competitive salary range of $114,000 to $166,050, depending on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives.

SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

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