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Sustainability Solutions Project Manager

2 months ago

Washington, Washington, D.C., United States The Recycling Partnership Inc Full time
Job Overview

Position Title: Recyclability Solutions Manager

Location: Remote; Anywhere in the Continental US
Reports to: Director of Recyclability Solutions
Employment Type: Full-time, 40 hours per week, exempt employee
Compensation: $95,000 - $105,000

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ROLE SUMMARY

The Recyclability Solutions Manager is tasked with overseeing both project execution and client relationship management for two of the organization's most rapidly expanding initiatives, including the Recycle Check brand. This role is pivotal in shaping, executing, and continuously enhancing cross-departmental project management frameworks. The manager will collaborate closely with two Directors within the Recyclability Solutions team, part of the Innovation Team dedicated to developing and integrating diverse recycling solutions to amplify industry impact. While expertise in recycling is not a prerequisite, essential skills include effective collaboration, stakeholder engagement, and proficient project execution from initiation to completion.

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KEY RESPONSIBILITIES

Account Management (60%):

  • Develop and maintain robust organizational, project management, and documentation processes for a rapidly evolving program with numerous internal and external stakeholders.
  • Act as the primary manager for customer account systems related to integrated label partnerships.
  • Collaborate with internal teams and external partners to establish new customer accounts, deliver necessary assets, provide feedback, request modifications, share vital resources, and ensure successful customer onboarding.
  • Assist in cultivating and sustaining strategic partnerships with labeling partners and major customer accounts, ensuring exceptional product delivery and customer service.
  • Relay partner and customer needs to various teams to inform necessary adjustments, enhancements, and offerings while ensuring high-quality product delivery.
  • Oversee CRM database management for customer opportunities, ticketing systems, and final product delivery.
  • Support the development of customer dashboards; manage the creation and distribution of quarterly reports, tracking communications regarding portfolio status until completion, and assist with onboarding to new customer service systems or portals.
  • Manage program communication channels and respond to inquiries from consumers and businesses regarding our initiatives.
  • Assist with licensing renewals and contract modifications in collaboration with legal and finance teams.
  • Accurately maintain and track information across a diverse range of accounts.

Project Management (40%):

  • Support the Director in establishing and executing effective organizational, project management, and documentation processes for a rapidly growing program involving numerous stakeholders.
  • Coordinate cross-functional team meetings, including preparing presentations and agendas, documenting minutes, and distributing follow-up materials to ensure effective communication and project timelines.
  • Manage the calendar for external events, speaking engagements, and webinars.
  • Maintain a project database that includes materials, timelines, and deliverables.
  • Report on project progress, deliverables, and metrics to the Director and implementation team.
  • Identify potential risks to project deliverables and collaborate with the Director to develop risk management strategies.
  • Provide insights to the Director regarding broader project management needs and potential improvements to enhance processes within the organization.

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QUALIFICATIONS
  • A dependable, solutions-oriented professional with 4-6 years of experience in project management and client account management.
  • Proficient in prioritizing tasks and managing workloads efficiently, demonstrating self-starting capabilities in a remote work environment.
  • Possess a clear understanding of short-term project objectives while keeping long-term organizational goals in focus.
  • Highly organized and technologically adept, eager to leverage existing digital frameworks and enhance them to create seamless workflows and documentation processes.
  • Flexible and capable of adapting quickly in a dynamic environment.
  • Brings an adaptive approach to identifying solutions that meet both customer and team needs.
  • Enjoys collaborating with diverse teams and individuals from various backgrounds and experience levels.
  • Goal-oriented mindset that facilitates the development and maintenance of positive working relationships with internal teams, customers, and industry partners.

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KNOWLEDGE, SKILLS, & ABILITIES
  • Bachelor's degree in a related field preferred.
  • 4-6 years of experience in customer service and account management, along with project management expertise from inception to execution.
  • Passion for environmental sustainability, waste reduction, or advancing the circular economy.
  • Experience in non-profit or business sectors is advantageous but not mandatory.
  • Knowledge of process management and implementation skills.
  • Strong written and verbal communication skills; capable of facilitating discussions with internal and external stakeholders.
  • Proficiency in Microsoft Office Suite, Adobe Acrobat, and familiarity with project management and digital collaboration tools such as Notion, Slack, and Zoom is a plus.
  • Experience with CRM software like HubSpot or similar platforms.
  • Ability to influence cross-functional teams to prioritize key objectives and timelines necessary for achieving project goals.
  • Exceptional organizational skills, attention to detail, and record-keeping abilities.
  • Proactive, organized self-starter with the capacity to work independently.
  • Action-oriented, innovative, and flexible approach to work.
  • Ability to assess projects in real-time and provide data-driven evaluations for improvements.

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ABOUT THE ORGANIZATION

The Recycling Partnership is dedicated to solving challenges related to circularity. As a mission-driven organization, our team is focused on advancing a circular economy by enhancing recycling systems. We mobilize people, data, and solutions across the value chain to minimize waste and environmental impact while unlocking economic benefits.

Our initiatives include:

  • Collaborating with communities to enhance underperforming recycling programs.
  • Partnering with businesses to achieve packaging circularity, improve access to recycled materials, and fulfill sustainability commitments.
  • Working with government entities to develop policy solutions addressing the systemic needs of residential recycling systems and promoting a circular economy.

To learn more about The Recycling Partnership, our mission, vision, and team, please visit our website.

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OUR WORK CULTURE

We are committed to:

  • Advancing circularity through the transformation of the recycling system in the United States, focusing on mission, action, and impact measurement.
  • Upholding our Core Values: Act with Intention & Integrity; Embrace Change & Drive Action; Collaboration is Key; Pursue Growth and Learning; Enjoy the Journey; Be Authentic; and Reflect and Dream.
  • Fostering a culture that prioritizes employee well-being.
  • Encouraging collaboration as a pathway to success.
  • Striving for excellence in all our endeavors.

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EMPLOYEE BENEFITS

We offer a comprehensive benefits package that includes:

  • Health insurance options through United Healthcare
  • Dental and Vision insurance
  • Employer-paid Life, Short-Term Disability, and Long-Term Disability insurance
  • 11 paid holidays
  • 4 weeks of mandatory vacation annually (office closures)
  • Unlimited Paid Time Off
  • 12 Weeks Paid Parental Leave
  • 403(b) Retirement Plan with company match
  • 529 Education Savings Plan
  • Home Office Stipend - $1,500/year

DIVERSITY, EQUITY, AND INCLUSION

The Recycling Partnership is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.