Financial Services Representative

2 weeks ago

Savannah, Georgia, United States MCI Careers Full time
Job Title: Entry-Level Financial Services Agent

Job Summary:

We are seeking a highly motivated and customer-focused Entry-Level Financial Services Agent to join our team. As a Financial Services Agent, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting financial products and services.

Key Responsibilities:

  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Accurately document and process customer claims in appropriate systems
  • Lead fact-finding discussions to determine the best options for customers
  • Utilize knowledge base and training to accurately answer customer questions and follow required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal information
  • Escalate customer issues to the appropriate staff and management for resolution as needed
  • Attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes
  • Adhere to all attendance and work schedule requirements

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:

  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Professional development and training opportunities
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Paid time off and holidays
  • A fun and engaging work environment

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and a cover letter, to our website.

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