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Veterinary Front Desk Coordinator

2 months ago

Hicksville, New York, United States Mid Island Animal Hospital Full time
{"title": "Client Service Representative", "description": "Key Responsibilities

As a Client Service Representative at Mid Island Animal Hospital, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience for all visitors. Your primary responsibilities will include:

  • Delivering exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
  • Scheduling and confirming appointments, recording keeping and organization, providing estimates and invoices for payment
  • Responding with compassion and empathy in stressful and emotional situations
  • Maintaining a clean, stocked and orderly lobby and front office area
  • Educating clients on wellness plans, food and products sold in waiting room
  • Performing opening and closing procedures, end of day reports and deposits
  • Data Entry: records, client questionnaires, referral information, etc
  • Distributing mail
  • Ensuring that referral letters and lab results go to the corresponding veterinarians
  • Admitting patients: ensuring that the patient is weighed and all information is current
Requirements

To be successful in this role, you will need:

  • 1-3 years' experience in veterinary practice (or human medical practice) preferred
  • Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
  • Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
  • There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team
  • Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
  • Excellent communication skills with clients and team members
  • Proficient time management, ability to problem solve, learn, and handle multiple tasks
  • Enthusiastic team player with a patient, and positive professional attitude
  • Must be able to work seated for a majority of day
Benefits

We offer a comprehensive benefits package, including:

  • Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
  • 401K with company match
  • Flexible Spending Account or Health Savings Account options included
  • Long Term Disability options
  • Short Term Disability, paid for by employer
  • Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family
  • Personal Pet Discounts
  • PTO and Paid Holidays
  • Company Sponsored Employee Assistance Program (EAP)

We are a proud United Veterinary Care Partner hospital, supporting the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. Our goal is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.", "lang_code": "en-US"}