Cash Management Support Specialist

2 days ago


Hicksville, New York, United States New York Community Bank Full time

Job Summary

The Cash Management Support Coordinator plays a vital role in ensuring the seamless delivery of Cash Management services to our customers. This position requires a strong understanding of internal processing systems and the ability to provide exceptional customer support. As a key support partner to our retail branches and second-level support for front-line employees, this role is essential in maintaining the reliability of our Cash Management products.

Key Responsibilities:

  • Provide front-end customer support, addressing inquiries, system issues, and problem resolution, while offering technical explanations to bank personnel and customers.
  • Serve as a liaison between the sales function, clients, business lines, and system providers to ensure the continued reliability of Cash Management products.
  • Ensure ongoing compliance and monitor risk related to products and services, including fraud monitoring and documentation verification of Cash Management related applications and agreements.
  • Perform special projects and additional duties as required, consistently adhering to regulatory and compliance policies and standards.
  • Accountable for maintaining compliance with applicable federal, state, and local laws and regulations.

Requirements:

  • High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent education level required.
  • Minimum 1+ years of prior banking operations and cash management experience.
  • Familiarity with Bank operational policies and procedures, as well as knowledge of Microsoft Word and Excel.
  • Excellent customer service, follow-up, and problem-solving skills, with time-management skills and the ability to set up file systems.


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