Cloud Infrastructure Specialist
9 hours ago
About the Role:
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services. We are seeking a skilled Cloud Infrastructure Specialist to join our Technical Operations Center team.
Key Responsibilities:
- Provide level one and two customer support for US Signal Cloud, Disaster Recovery, and Data Protection services.
- Act as an escalation point and mentor to Tier 1 Support Agents.
- Troubleshoot various levels of Windows and Linux Server related issues.
- Receive incoming customer calls for trouble/technical support.
- Probe customers for valuable information to create accurate trouble tickets.
Requirements:
- Expert in customer service.
- Experience with VMWare, Windows Server/Linux Operating Systems.
- Experience working with backup and disaster recovery platforms.
- Familiarity with best practices in Business Continuity and Disaster Recovery.
- Understanding of virtual environments and overall Cloud infrastructure.
Education and Experience:
- Technical training in VMware, virtualization, and/or cloud computing.
- BS in Computer Science, Information Systems, Network Administration or Systems Administration desirable.
- Experience in Windows Server is required.
Working Conditions and Physical Demands:
The majority of the time is spent in a professional office environment. This role routinely uses standard office equipment.
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