Customer Experience Lead
1 week ago
We are seeking an experienced Customer Experience Lead to join our team at Charlotte Tilbury. As a key member of our leadership team, you will play a vital role in driving customer satisfaction and loyalty through exceptional service and product knowledge.
This is an excellent opportunity to develop your skills and expertise in a fast-paced and dynamic retail environment. You will have the chance to work closely with our brand ambassadors and beauty advisors to create engaging experiences that exceed customer expectations.
Key responsibilities include:
- Developing and implementing strategies to enhance customer engagement and retention
- Mentoring and coaching beauty advisors to achieve exceptional service standards
- Collaborating with cross-functional teams to drive business results and achieve sales targets
Requirements
To succeed as a Customer Experience Lead at Charlotte Tilbury, you will need:
- A minimum of 3-5 years' experience in a similar role within the retail industry
- A high school diploma or equivalent qualification
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Estimated Salary Range
$70,000 - $90,000 per annum, depending on experience and location.
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