CRM System Administrator

3 weeks ago

Salt Lake, Utah, United States Codale Electric Supply Full time

We are seeking a highly organized and collaborative CRM Administrator to join our Sales and Marketing Team at Codale Electric Supply.

As a CRM Administrator, you will be responsible for managing and enhancing our CRM system's functionality, working closely with various team members to understand business needs, and implementing solutions.

Your role is vital in maintaining system integrity, enhancing user experience, and ensuring the delivery of key insights to drive business decisions.

We are looking for someone who thrives in a fast-paced environment and is passionate about improving operations and sales through technology, along with being customer-centric.

Key Responsibilities:

  • Understand the commercial operation, challenges, and objectives of each team; improve their operation through CRM administration and consultation.
  • Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
  • Create, manage, and optimize complex workflow rules, data validation, and approval processes.
  • Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
  • Analyze data to provide insights into team operation, effectiveness, and productivity.
  • Work closely with other team members to capture business requirements and implement CRM solutions.
  • Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
  • Identify and resolve data anomalies, maintaining high data integrity.
  • Ability to learn and run data reports for both sales and operations in Sonepar Management System (SSM) and Eclipse as needed.

Requirements:

  • 1+ years of CRM Administration experience or working in a CRM system.
  • Experience working directly with sales and marketing teams and implementing their requirements in the CRM system.
  • Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
  • Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
  • Effective communication, collaboration, and problem-solving skills.
  • Bonus points for Microsoft Dynamics experience, Sonepar Sales Management (SSM), Eclipse ERP system, or familiarity with integrated tools.
  • Fluency in English, diligence, enthusiasm, and an interest in marketing and business strategy.
  • Meets eligible age requirement for car rental and holds a valid Driver's License.

Physical Demand and Work Hours:

  • This is a full-time position with a typical working schedule of Monday - Friday 7:00 AM - 4:00 PM, with overnight travel stay up to 8-15 times (est) per year.
  • Ability to sit for extended periods while using a computer and performing deskwork.
  • Frequent use of hands and fingers for typing and handling documents
  • Occasional standing, walking, and reaching during meetings and other work-related activities.

Codale Electric Supply is a leading wholesale distributor in the area, and we invite you to be part of building the future.

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