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CRM System Administrator

1 month ago

Salt Lake, Utah, United States Codale Electric Supply Full time
About the Role

Codale Electric Supply is seeking a highly organized and collaborative CRM Administrator to join our Sales and Marketing Team.

As a CRM Administrator, you will play a vital role in maintaining system integrity, enhancing user experience, and ensuring the delivery of key insights to drive business decisions.

Key Responsibilities
  • Understand the commercial operation, challenges, and objectives of each team and improve their operation through CRM administration and consultation.
  • Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
  • Create, manage, and optimize complex workflow rules, data validation, and approval processes.
  • Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
  • Analyze data to provide insights into team operation, effectiveness, and productivity.
  • Work closely with other team members to capture business requirements and implement CRM solutions.
  • Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
  • Identify and resolve data anomalies, maintaining high data integrity.
  • Ability to learn and run data reports for both sales and operations in Sonepar Management System (SSM) and Eclipse as needed.
Requirements
  • 1+ years of CRM Administration experience or working in a CRM system (e.g., Salesforce, Microsoft Dynamics).
  • Experience working directly with sales and marketing teams and implementing their requirements in the CRM system.
  • Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
  • Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
  • Effective communication, collaboration, and problem-solving skills.
  • Bonus points for Microsoft Dynamics experience, Sonepar Sales Management (SSM), Eclipse ERP system, or familiarity with integrated tools.
  • Fluency in English, diligence, enthusiasm, and an interest in marketing and business strategy.
  • Meets eligible age requirement for car rental and holds a valid Driver's License.
Work Environment
  • This is a full-time position with a typical working schedule of Monday - Friday 7:00 AM - 4:00 PM, with overnight travel stay up to 8-15 times (est) per year.
  • Ability to sit for extended periods while using a computer and performing deskwork.
  • Frequent use of hands and fingers for typing and handling documents.
  • Occasional standing, walking, and reaching during meetings and other work-related activities.
  • Vision abilities required, including close vision and the ability to adjust focus for reviewing documents.

Codale Electric Supply is an equal opportunity employer and welcomes applications from diverse candidates.