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Customer Service Representative

2 months ago

Ocean City, Maryland, United States Myrepublicbank Full time
{"Job Title": "Senior Customer Service Associate", "Job Description": "

**Deliver Exceptional Customer Experiences**

As a Senior Customer Service Associate at Myrepublicbank, you will be responsible for providing top-notch customer service to our valued clients. Your primary goal will be to ensure that every customer interaction is positive and memorable.

**Key Responsibilities:**

• Deliver fantastic customer service, addressing customer inquiries and resolving issues in a timely and professional manner.

• Become a leader in account knowledge and opening needs, providing expert advice to customers on our banking products and services.

• Be a Consumer Lending champion, educating customers on the benefits of our lending products and helping them find the right solution for their needs.

• Conduct routine bank teller transactions, ensuring accuracy and efficiency in all interactions.

• Become a banking product expert, advising customers on how to enhance their financial lives through our products and services.

• Learn the importance of regulatory compliance through easy, online learning, ensuring that you are always up-to-date on the latest regulations and guidelines.

• Learn and perform other operational duties within the store, taking on additional responsibilities as needed.

**Requirements:**

• High School diploma / GED.

• Prior customer service or cash handling experience is helpful but not required.

• Strong communications and interpersonal skills, with the ability to work effectively with customers and colleagues.

• Aptitude for numbers, with basic computer skills and attention to detail.

• Ability to prioritize tasks and stay organized, with a focus on delivering excellent customer service.

• Appreciation for maintaining confidential customer and bank information in a responsible and secure manner.

**What We Offer:**

• Competitive pay.

• Flexible scheduling.

• Great career path.

• Great benefits package.

• $5,000 tuition reimbursement (eligibility criteria applies).

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

"}