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Customer Service Representative

4 weeks ago

Ocean City, Maryland, United States Oak View Group Full time
Job Title: Customer Service Representative

Oak View Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our concession stands, providing exceptional customer service, and maintaining accurate financial records.

Key Responsibilities:
  • Manage cash and credit transactions at concession stands
  • Ensure accurate and secure processing of payments
  • Conduct regular bank reconciliations to ensure financial accuracy
  • Investigate and resolve any discrepancies promptly
  • Maintain and analyze sales sheets to track performance and identify trends
  • Use analytics to make data-driven decisions for optimizing sales strategies
  • Manage and troubleshoot all aspects of POS iPads
  • Train staff on the proper use of POS systems and address technical issues
  • Ensure high levels of customer satisfaction at concession stands
  • Address customer concerns and resolve issues promptly
  • Optimize staffing levels to ensure efficient operation
  • Implement strategies to enhance customer care and overall experience
Requirements:
  • Strong understanding of financial management and cash handling procedures
  • Experience with reconciling bank statements
  • Proficient in analyzing sales data and using analytics tools
  • Ability to make data-driven decisions for business improvement
  • Familiarity with Point of Sale systems, especially iPad-based systems
  • Capability to troubleshoot technical issues related to POS systems
  • Proven track record of providing exceptional customer service
  • Ability to address and resolve customer concerns effectively
  • Previous experience in managing and optimizing concession stand operations
  • Knowledge of staffing and efficiency strategies
  • Ability to adapt to different work environments and locations
  • Openness to learning and training for continuous improvement
  • Excellent communication skills for effective collaboration with teams and mentors

Oak View Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the diversity of the communities we serve.