Vice President of Cloud and Infrastructure Management

2 weeks ago

Sugar Land, Texas, United States Texas Dow Employees Credit Union Full time
Position Title: Director - Site Reliability Engineer

Position Overview:

The Director - Site Reliability Engineer (SRE) plays a pivotal role in shaping the technology vision, architecture, standards, and operational strategies to align with the business goals of Texas Dow Employees Credit Union. This leadership position is tasked with steering the infrastructure and cloud operations strategy for both on-premises and cloud environments, ensuring a seamless 24x7 operational capability. The Director - SRE leads a team of skilled engineers and architects, focusing on maintaining the high availability, performance, and scalability of the organization's digital and on-premises infrastructure. The primary objective is to cultivate a dependable and resilient technology ecosystem that guarantees superior service uptime and enhances customer satisfaction. The incumbent is expected to engage in thought leadership and navigate the complexities of managing an enterprise that operates across various locations. The Director will provide substantial contributions, performance indicators, progress updates, and essential metrics to senior management for enterprise technology initiatives.

Key Responsibilities:

1. Develop and implement a comprehensive strategy to ensure the reliability, scalability, and performance of both on-premises and digital infrastructure. Identify key improvement areas, create actionable roadmaps, and set measurable objectives to monitor progress and drive continuous enhancement.

2. Champion the integration of automation, monitoring, and alerting tools to bolster the reliability and availability of systems. Collaborate with engineering teams to design and deploy self-healing systems, proactively addressing potential issues and automating recovery processes.

3. Assess, select, and nurture relationships with strategic vendors and partners to ensure quality, reliability, flexibility, and cost efficiency; ensure that all proposals and planning efforts align with strategic objectives and business goals.

4. Oversee Data Center Operations, Server and Storage, Network/Voice, and Cloud operations teams to ensure optimal staffing and efficiency through training, mentoring, and performance evaluations.

5. Establish and utilize service level agreements, key performance indicators (KPIs), and metrics to ensure that the availability, quality, and performance of infrastructure systems meet and exceed business expectations.

6. Formulate short and long-term objectives and plans, providing guidance for the professional growth and development of IT teams. Balance operational tasks with long-term strategic initiatives.

7. Implement and maintain all cloud, server, storage, and network services infrastructure, with a strong emphasis on security and the stability of systems and data confidentiality.

8. Develop and execute strategies to support legacy infrastructure while transitioning to next-generation services and capabilities, including cloud and data services.

9. Promote the adoption and optimization of cloud services, ensuring efficient and cost-effective use of cloud resources. Collaborate with cross-functional teams to migrate legacy systems to cloud platforms and implement cloud-native solutions.

10. Advise senior leadership on technology trends relevant to IT, the credit union sector, and the broader financial services industry.

11. Provide leadership, motivation, coaching, and professional development to foster an engaging work environment focused on customer service.

12. Develop, schedule, test, and communicate IT Business Continuity and Disaster Recovery plans and procedures.

13. Collaborate with leadership and staff to serve as the primary escalation point for IT Infrastructure incidents and operational challenges.

14. Ensure architectural compliance with IT processes and controls, confirming that information security measures are appropriately applied to safeguard technology assets and establish IT standards that support audit and regulatory compliance.

15. Partner with internal and external auditors in IT architecture risk assessments, audits, and security incident investigations to ensure adherence to IT policies and data privacy regulations.

16. Facilitate the migration of non-compliant environments to compliant settings based on legal requirements and audit findings.

Minimum Qualifications:

Education:
  • Bachelor's degree in Management Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience. ITIL and similar certifications in areas such as Network, Cloud, Storage Area Network, and System Administration are preferred.
Experience:
  • 5-7 years of IT experience with substantial expertise in cloud, infrastructure, and systems operations management, including experience in data centers, network, security, disaster recovery, service desk, and systems operations.
  • 5-7 years of supervisory experience required. Experience in the credit union or financial services industry is preferred.
  • In-depth knowledge of cloud platforms (e.g., AWS, Azure, GCP) and experience with cloud migration projects.
  • Previous experience in project leadership, planning, cost management, strategy development, and/or business operations of Infrastructure Cloud Operations efforts required.
Knowledge, Skills, and Abilities:
  • Strong knowledge of deploying and supporting SAN, Server Virtualization, Clustering, Microsoft 365, Active Directory, wide area networks, and other systems and infrastructure used in the financial services industry to support continuous availability capabilities.
  • Strong experience in deploying and supporting Cloud resources including Application Gateway, API Gateway, Web Application Firewall, Cloud Firewall, Microservices, Containerized Workloads, Event Streaming, Cloud Storage, etc. in Cloud Native and Hybrid environments.
  • In-depth knowledge and hands-on experience with one or more major cloud platforms (AWS, Azure, or Google Cloud Platform).
  • Experience in implementing Cloud Security Best Practices and a proven track record of implementing Robust Security Processes.
  • Familiarity with Identity and Access Management (IAM) frameworks.
  • Demonstrable ability to optimize Cloud Resources to ensure cost-effective deployments without compromising performance and reliability.
  • Familiarity with Agile and DevOps principles and processes.
  • Experience with IaaC and infrastructure deployment and configuration using automated tools such as TerraForm, Ansible, or CloudFormation.
  • Strong knowledge of routine core financial systems, financial processes/reporting, optical systems, data management, and Information Systems Operations.
  • Strong financial management skills in budgeting, forecasting, and cost control.
  • Extensive ability in the management of computer technology areas with an emphasis on people management, communication, and innovative thinking.
  • Extensive knowledge and hands-on experience with system/security patching on one or more patch management platforms.
  • Familiarity with ITIL v4.
  • Experience managing DaaS (Desktop as a Service) platforms.
  • Demonstrated ability to communicate and implement effective and relevant best practices.
  • Ability to interact with business units and understand the impact of IT on their functions.
  • Demonstrated ability to develop, maintain, and enforce written policies and procedures regarding all data, computing, and voice operations. Identify areas of process improvement to enhance the service level of the IT team.
  • Skilled in managing medium and large infrastructure & cloud projects such as data center relocations, hardware platform upgrades, and disaster recovery plan implementations.
  • Proven ability in developing and implementing performance metrics in the areas of service level agreements, system and network uptime measurements, and performance monitoring.
  • Ability to prioritize and organize tasks and projects at different stages of completion, identify targets and milestones, and negotiate as appropriate.
  • Demonstrated ability to create viable business cases for enterprise enhancements.
  • Ability to communicate efficiently and effectively both verbally and in writing, upward, downward, and across the organization, and with third parties.
  • Demonstrated ability to develop and foster the professional growth of team members.
Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
  • Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
  • The noise level in the work environment is usually moderate.
Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

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