Customer Support Representative
3 weeks ago
Further Reach is a leading rural WISP (Wireless Internet Service Provider) seeking a skilled Customer Support Agent to join our team. Our rapidly growing service area ranges from Mendocino to Anderson Valley to The Sea Ranch. We provide free internet access to schools, libraries, and community service organizations and actively contribute our technology to open-source projects that help other WISPs and the communities they serve.
Key Responsibilities:- Manage inbound customer communications, addressing customer questions, requests, and issues, escalating to the field services team, network operations team, or management as appropriate.
- Schedule Field Activities, ensuring that customers' and Field Service team members' expectations are well aligned about work at customer locations.
- Maintain a working understanding of process and policy, acting as a policy and process expert to ensure our best practices are accurate, up-to-date, and effective.
- Track Customer interactions, recording customers' interactions in an internal system for cross-functional awareness and relationship development.
- Excellent people skills, friendly and positive.
- Excellent written and verbal communication skills, being both a clear and succinct communicator.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Excellent time-management and prioritization skills.
- Self-motivated and able to work independently with minimal supervision.
- Solid office computer skills, the ability to skillfully operate a laptop computer using email, various web applications, basic spreadsheets, etc.
- Interest and ability to learn about computer networking.
- Willing to work 30+ hours per week, including some nights and weekend shifts.
- Authorization to work in the United States.
- 1-2 years of proven experience in supporting client success.
- Bachelor's degree or equivalent.
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Customer Support Representative
1 week ago
Fort Bragg, California, United States Further Reach Full timeCustomer Support RepresentativeFurther Reach is seeking a skilled Customer Support Representative to join our team in Mendocino County. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Manage inbound customer communications, addressing questions,...
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Customer Service Representative
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Customer Service Representative
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