Loan Officer Liaison

3 days ago

Wilmington, North Carolina, United States Hilltop Holdings Full time
Job Summary

We are seeking a highly organized and detail-oriented Loan Officer Support professional to join our team at Hilltop Holdings. As a Loan Officer Support, you will play a critical role in ensuring the smooth operation of our loan processing department.

Key Responsibilities
  • Handle loan volume in a timely and efficient manner, while obtaining working knowledge of Company products and private and Government insured mortgage guidelines.
  • Schedule appointments with potential customers for the loan officer(s).
  • Interact and interface with all parties involved in each individual loan transaction from application to closing.
  • May assist loan officer in collecting additional documents and promptly communicating loan status to all interested parties.
  • Obtain remaining or uncollected loan documentation after closing.
  • Stay abreast of changes in rules and regulations pertaining to private and government insured mortgages.
  • Maintain a professional image and adhere to standards consistent with company policies and procedures.
  • Meet customer service standards as outlined by management.
Requirements
  • High school diploma or equivalent.
  • One to two years of sales or mortgage banking experience in loan processing, preferred.
  • Ability to interact with regional, and corporate departments, as well as realtors, sales agents, builders, appraisers, etc.
  • Excellent and effective communication skills, both verbal and written.
  • An ability to quickly assess and process large amounts of information, and must be able to use designated technology.
  • Must continue to expand knowledge of issues influencing the industry and the organization.
  • Must be organized and detail-oriented and possess ability to prioritize work load based on loan volume.
  • Must be available to work all regularly scheduled hours; arriving at scheduled reporting time and at the prescribed time after any breaks or lunch periods.
  • Must be willing to work overtime, as required.
  • Must be proficient in required origination technology and use of other office equipment.
  • Must maintain confidentiality of borrower and/or company information.
  • Valid driver's license and current automobile liability insurance, if driving is required for business purposes.

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