Energy Efficiency Program Coordinator
2 weeks ago
At Resource Innovations, we're committed to driving the material change needed to renew the promise of energy. As an Energy Efficiency Program Coordinator, you'll play a crucial role in providing processing and customer support for LUMA Energy's Energy Efficiency programs.
Key Responsibilities:- Provide exceptional customer service and support to LUMA customers interested in applying for program rebates or seeking additional information.
- Take customer service calls in pursuit of first call resolution while providing an exceptional customer experience.
- Communicate and coordinate effectively with other departments in servicing customers.
- Process applications and maintain electronic and hard copy filing system of applications, rebates, and other supporting documents.
- Enter/extract data into/out of program tracking system.
- Compile and assess program data for program reporting purposes.
- Safeguard confidential customer information.
- May provide peer training to co-workers and job shadowing support as assigned in area of responsibility.
- Bachelor's degree or 3 years of experience in a customer service or support role.
- Strong verbal and written communication skills.
- Detail-oriented, sharp memory, and accuracy skills.
- Experience working with online platforms and/or databases.
- Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel.
- Superior organizational, prioritization, and attention-to-detail skills are required.
- Fluency in both Spanish and English is required.
Resource Innovations offers competitive salaries based on candidate's qualifications. We also offer three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus, and an overall comprehensive benefits package.
We're an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status.
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