IT Systems Specialist

2 days ago


Rochester, New York, United States MDS (Micro-Data Systems) Full time
Job Title: System Engineer

The IT Systems Engineer will work closely with Customer personnel to provide technical support and expertise. This role requires an IT resource who can work independently and effectively.

Key Responsibilities:

  • Provide advanced technical support for Desktop & Helpdesk escalations.
  • Support Windows 7, 10, 11 image creation and software application support.
  • Desktop software deployment using EPM/ISM tools.
  • Integration support between EPM and ISM tools.
  • Support for providing temporary and permanent admin services to users for their desktop/laptop.
  • Support for Systems Management Services & tools.
  • Overall management of the EPM tool.

Technical Skills:

  • Knowledge of application installations and interoperability.
  • Knowledge of complex computing environments and infrastructure.
  • Experience with certification and testing methodologies.
  • Experience with batch files, PowerShell, application scripting, queries, and report generation.
  • Experience with IT device security.
  • Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
  • Knowledge of client operating systems (Windows, MACOS, iOS, Android).
  • Knowledge of Office 365 and Microsoft Azure.
  • Knowledge of networking and client-server fundamentals.
  • Experience entering, tracking, and resolving service calls with proper documentation.
  • Effective problem-solving/troubleshooting skills.
  • Good judgment/analytical skills.

About MDS:

MDS (Micro-Data Systems) is a leading provider of IT solutions and services. We are committed to delivering high-quality technical support and expertise to our customers.



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