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Healthcare Client Success Specialist
2 months ago
Are you a motivated and skilled professional in healthcare services sales with a strong drive and a positive, resilient attitude? Do you have a genuine passion for helping advance Wound Technology Network Inc's mission to improve access to care for individuals facing complex wound challenges? If you have experience in an IPA, MSO, or health plan in a provider relations or sales capacity, this role could be an excellent fit for you.
As a Client Success Representative I at Wound Technology Network Inc, you will play a vital role in delivering outstanding customer service and support to our clients who refer patients for in-home, provider-driven wound care services. Our referral network encompasses MSO and IPA providers, hospital discharge planners, case managers, and other healthcare professionals.
At Wound Technology Network Inc, we highly value collaborative team members who excel in transparency, adaptability, resilience, tenacity, internal motivation, and a positive problem-solving mindset.
Key Responsibilities:- Act as the primary contact for referring healthcare providers and their staff within a designated regional area.
- Educate IPA, MSO, and other referral sources about the services and value offered by Wound Technology Network Inc.
- Utilize Salesforce CRM and Geopointe routing for effective communication and data management.
- Become a subject matter expert on the wound care services provided by Wound Technology Network Inc.
- Foster strong relationships with clients through exceptional sales and communication skills.
- Coordinate referrals and ensure seamless delivery of care in collaboration with internal teams.
- Develop and maintain relationships with healthcare providers and organizations within the industry.
- Advocate for patient needs and actively promote services to enhance client satisfaction.
- Stay informed about industry trends and best practices related to wound care delivery.
- Navigate the complexities of the healthcare landscape with professionalism and confidence.
- Bachelor's degree or Associate's degree preferred.
- Experience in sales or provider relations within a healthcare-focused organization.
- Demonstrated commitment to exceptional care and customer service.
- Excellent sales, communication, and presentation skills.
- Strong organizational and time management capabilities.
- Proficiency in CRM systems, particularly Salesforce.
- Familiarity with healthcare organizations and providers.
- Dedication to improving access to care for patients with wound care needs.
- Professionalism in all interactions and adaptability to changing priorities.
- Participation in the Wound Technology Network Inc Sales Incentive Plan.
- Comprehensive incentive program recognizing referrals and starts of care.
- Tiered performance bonuses for achieving or exceeding targets.
- Supportive environment for continuous improvement and professional growth.
- Competitive salary and benefits package.
- Opportunities for professional development.
- Collaborative work environment.
If you are a dynamic sales professional passionate about making a positive impact in the lives of wound care patients and supporting healthcare providers, we welcome your application. Your expertise is valued as we strive to provide exceptional care and support to our clients. Be part of our mission to enhance access to care for individuals with complex wounds.
Wound Technology Network Inc is an equal opportunity employer that promotes diversity and prohibits discrimination and harassment based on various characteristics. This policy applies to all aspects of employment, from recruitment to training.
