Enterprise Client Success Strategist
4 weeks ago
Manage and nurture relationships with a diverse portfolio of clients, serving as the primary point of contact for post-sale interactions.
Provide hands-on support for account-related inquiries, proactively troubleshooting and resolving platform issues to ensure minimal business disruption.Monitor account performance, identifying and addressing risks or challenges before they escalate.
Work closely with cross-functional teams (Support and Product) to coordinate issue resolution and provide tailored solutions that meet client needs.
Act as the escalation point for complex account and platform issues, ensuring swift and efficient resolutions by collaborating with internal teams.
Track and manage all client escalations and open tickets, keeping clients informed of progress and delivering timely resolutions.Conduct regular account reviews, optimizing platform usage based on client data and feedback.
Collaborate with clients to understand their evolving needs, offering strategic recommendations to maximize platform value.
Identify growth opportunities within accounts, working with sales and product teams to align solutions with client objectives.
Training and Development:
Deliver live webinars and create learning content to enhance client proficiency in product features and best practices.
Key qualifications include:
- 2+ years of telephone customer service environment, real estate/sales experience preferred
- ~ Online marketing industry experience preferred
- ~1-3 years of experience managing client relationships within a high-volume environment
- ~ Ability to handle confidential information
- ~ Strong writing and proofreading skills, use of proper grammar and phrasing
- ~ Ability to multi-task, creative thinker, problem solver
- ~ Microsoft Office 360, Zendesk, Jira, Monday
- Software and SaaS experience is a huge plus
-
Enterprise Customer Success Manager
4 weeks ago
Phoenix, Arizona, United States ZipRecruiter Full timeUnlock Customer Success with ZipRecruiterWe're seeking a seasoned Enterprise Customer Success Manager to join our team at ZipRecruiter. As a trusted partner to our clients, you'll oversee multiple Enterprise accounts, driving effective onboarding, implementation, and engagement. Your expertise will help clients maximize their ROI and achieve long-term...
-
Enterprise Customer Success Manager
3 weeks ago
Phoenix, Arizona, United States ZipRecruiter Full timeJob DescriptionWe offer a hybrid work environment that allows for flexibility and work-life balance. Most US-based positions can also be performed remotely, with the exception of certain roles that require on-site presence.Our Mission:To connect people with their next great opportunity through innovative technology and exceptional customer service.Who We...
-
Marketing Strategist
4 weeks ago
Phoenix, Arizona, United States Identified Talent Solutions Full timeMarketing StrategistIdentified Talent Solutions is seeking a talented Marketing Strategist to spearhead the management of critical client relationships within healthcare, tourism, and hospitality industries. The ideal candidate will exhibit prowess as a strategic planner, proactive troubleshooter, and outstanding communicator, driven by a fervor for...
-
Enterprise Customer Success Manager
4 weeks ago
Phoenix, Arizona, United States Renren Full timeJob SummaryRenren is seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing a diverse portfolio of clients, ensuring their success and satisfaction with our SaaS platform. Key Responsibilities:Manage and nurture relationships with a portfolio of...
-
Enterprise Data Architect
4 weeks ago
Phoenix, Arizona, United States Western Alliance Bank Full timeJob Title:Data Platform StrategistLocation:Western Alliance BankWhat you'll do:The Data Platform Strategist is accountable to guide technology delivery teams and business users in the appropriate implementation and use of the end-to-end enterprise data architecture, patterns, and standards. The Data Platform Strategist is responsible to collaborate and...
-
Enterprise Product Risk Management Strategist
3 weeks ago
Phoenix, Arizona, United States Western Alliance Bank Full timeAbout the RoleWe are seeking an experienced Enterprise Product Risk Management Strategist to join our team at Western Alliance Bank. In this critical role, you will be responsible for partnering with senior leaders to oversee an effective program managing Product and Service Delivery Risk for externally offered banking products.Key ResponsibilitiesPartner...
-
Enterprise Client Executive
4 weeks ago
Phoenix, Arizona, United States NetApp Full timeJob SummaryAs a key member of the NetApp team, you will be responsible for managing a portfolio of named Fortune accounts within the 4 Corners district, with a focus on the greater Phoenix Metro Area. This role is crucial in driving significant revenue growth by building and expanding strategic relationships with enterprise customers. You will collaborate...
-
Business Growth Strategist
3 weeks ago
Phoenix, Arizona, United States Vanir Full timeAbout VanirVanir, a leading firm in the Construction, Architecture, Engineering (CAE) industries, is seeking a highly skilled Business Growth Strategist to join its team. The successful candidate will be responsible for driving business development and sales efforts across various market segments.Job SummaryThe Business Growth Strategist will play a crucial...
-
Business Growth Strategist
4 weeks ago
Phoenix, Arizona, United States Living The Dream Full timeUnlock your potential as a Business Growth Strategist with Living The Dream, a prominent global leader in the Education industry. Our portfolio includes popular programs that empower individuals to enhance their lives, and we're seeking talented professionals like you to contribute to our global growth objectives.As a Business Growth Strategist, you'll have...
-
Enterprise Customer Success Account Manager
3 weeks ago
Phoenix, Arizona, United States 7SIGNAL Full timeAbout the RoleAs an Enterprise Customer Success Account Manager at 7SIGNAL, you will be the delivery leader in our account team and a strategic partner to our customers. Your primary responsibility will be to deliver customer value and enable transformational customer outcomes.Key ResponsibilitiesBuild and Manage RelationshipsOwn overall customer...
-
Cybersecurity Strategist
3 weeks ago
Phoenix, Arizona, United States Identified Talent Solutions Full timeAt Identified Talent Solutions, we're on the hunt for a highly skilled Cybersecurity Strategist to join our team. As a key player in our cybersecurity sector, this pivotal role involves leading and executing red team operations and penetration tests to identify security weaknesses in our clients' networks, systems, and applications. You will simulate...
-
Enterprise Customer Success Manager
3 weeks ago
Phoenix, Arizona, United States Content Square Full timeAs a key member of our Enterprise Customer Success team at Content Square, you will play a pivotal role in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships with executives, front-line leadership, and platform end...
-
Client Success Manager, Government
4 weeks ago
Phoenix, Arizona, United States GetWellNetwork Full timeJob Title: Client Success Manager, GovernmentJob Summary:We are seeking a highly skilled Client Success Manager to join our team in the Government sector. As a Client Success Manager, you will be responsible for driving successful outcomes for our clients in the Government sector.Key Responsibilities:Develop and maintain strong relationships with Government...
-
Customer Success Strategist
3 weeks ago
Phoenix, Arizona, United States Solera, Inc. Full timeJob Title/Location Solera, Inc. is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...
-
Enterprise Account Executive
4 weeks ago
Phoenix, Arizona, United States Renren Full timeJob Title: Enterprise Account ExecutiveAre you a highly motivated sales professional looking for a challenging opportunity to drive growth and revenue in the residential real estate market? Do you have a proven track record of success in SaaS sales and a passion for building strong relationships with clients? If so, we may have the perfect role for you!About...
-
Enterprise Sales Director
3 weeks ago
Phoenix, Arizona, United States CVS Health Full timeJob Description:The Enterprise Sales Director position at CVS Health is a consultative sales role accountable for achieving sales and revenue goals for a portfolio of enterprise solutions. This role is responsible for accelerating CVS Health enterprise growth and healthcare services evolution.The Sales Director will leverage sales and business expertise to...
-
Director of Enterprise Accounts
4 weeks ago
Phoenix, Arizona, United States WillScot Full timeAbout the RoleAt WillScot, we're committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. We're seeking a talented Director, Enterprise Accounts to join our team.Key ResponsibilitiesLead a team of Enterprise Account Managers to drive client growth and retention strategies.Develop and...
-
Enterprise Sales Representative
3 weeks ago
Phoenix, Arizona, United States Connect America Full timeEnterprise Sales RepresentativeConnect America is seeking a highly motivated and experienced Enterprise Sales Representative to join our team. As an Enterprise Sales Representative, you will be responsible for driving new business growth in assigned client markets. Your primary focus will be on prospecting, qualifying, and closing deals with healthcare...
-
Senior Tax Strategist, High Net Worth Team
3 weeks ago
Phoenix, Arizona, United States Edward Jones Full timeJob OverviewAt Edward Jones, we're seeking a Senior Tax Strategist to join our High Net Worth team. As a key member of our Wealth Management Advice and Solutions division, you'll play a crucial role in delivering high-quality advice, planning, products, and services to our clients.As a Senior Tax Strategist, you'll leverage your extensive knowledge of tax...
-
Business Development and Growth Strategist
3 days ago
Phoenix, Arizona, United States SCRAM Systems Full timeJob Summary:We are seeking a highly skilled Business Development and Growth Strategist to join our team at SCRAM Systems. This full-time position will focus on growing a territory or region in sales and client referrals. The ideal candidate will have a strong business acumen and experience in relationship and account management.Duties and...