Enterprise Client Success Strategist

4 weeks ago


Phoenix, Arizona, United States Renren Full time
Account Management and Customer Success:

Manage and nurture relationships with a diverse portfolio of clients, serving as the primary point of contact for post-sale interactions.

Provide hands-on support for account-related inquiries, proactively troubleshooting and resolving platform issues to ensure minimal business disruption.
Monitor account performance, identifying and addressing risks or challenges before they escalate.

Work closely with cross-functional teams (Support and Product) to coordinate issue resolution and provide tailored solutions that meet client needs.

Act as the escalation point for complex account and platform issues, ensuring swift and efficient resolutions by collaborating with internal teams.

Track and manage all client escalations and open tickets, keeping clients informed of progress and delivering timely resolutions.
Conduct regular account reviews, optimizing platform usage based on client data and feedback.
Collaborate with clients to understand their evolving needs, offering strategic recommendations to maximize platform value.
Identify growth opportunities within accounts, working with sales and product teams to align solutions with client objectives.

Training and Development:
Deliver live webinars and create learning content to enhance client proficiency in product features and best practices.

Key qualifications include:

  • 2+ years of telephone customer service environment, real estate/sales experience preferred
  • ~ Online marketing industry experience preferred
  • ~1-3 years of experience managing client relationships within a high-volume environment
  • ~ Ability to handle confidential information
  • ~ Strong writing and proofreading skills, use of proper grammar and phrasing
  • ~ Ability to multi-task, creative thinker, problem solver
  • ~ Microsoft Office 360, Zendesk, Jira, Monday
  • Software and SaaS experience is a huge plus


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