Customer Service Operations Manager

7 days ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
About Our Team:

Serenity Healthcare, LLC is a healthcare technology leader that leverages advanced medical devices to provide long-term success for individuals struggling with mental health issues. As a Call Center Supervisor, you will play a critical role in empowering our patients by providing compassionate and expert support.

Our Mission:

We are committed to helping individuals take back their lives through cutting-edge treatments like TMS and Ketamine. Our goal is to empower our patients to achieve lasting recovery and live fulfilling lives.

Requirements:
  • At least 1 year of experience as a customer service supervisor (REQUIRED)
  • Background in call center environment
  • Proficient in identifying and measuring core competencies and performance metrics
  • Passion for supporting individuals facing health challenges
  • Ability to make sound decisions amidst competing priorities
  • Exceptionally organized with acute attention to detail
  • Driven and self-motivated
  • Exceptional customer service, communication, problem-solving, and de-escalation skills
Compensation and Benefits:
  • $65,000 - $85,000 per year, depending on experience
  • Medical, Dental, Vision Insurance
  • Clear paths for growth and advancement
  • Competitive compensation
  • No cold calling or sales involved
  • Generous PTO plus 10 major holidays off
  • 401K retirement plan
  • Employee Referral Program


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