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Front Desk Coordinator

2 months ago

Mason, Texas, United States FRONTERA HEALTHCARE NETWORK Full time
Job Summary

As the first point of contact, the Front Desk Receptionist plays a vital role in providing exceptional patient care and ensuring a smooth experience for our patients. This position requires excellent communication and interpersonal skills, as well as the ability to multitask in a fast-paced medical office environment.

Key Responsibilities
  • Answer phones and direct calls to the appropriate staff member or department
  • Schedule patient appointments and manage the daily schedule
  • Check patients in and out of the office, collect co-pays and balance due, and process patient payments
  • Obtain patient demographic information, including income documentation for sliding scale patients, and update patient records as needed
  • Distribute and collect patient surveys, as required
  • Perform patient check-out and collect co-pay or balance due at time of service
  • Fax patient prescriptions and/or orders as directed by a medical provider
  • Obtain copy of patients' insurance card, scan into electronic health record, and accurately enter insurance information for correct billing
  • Obtain patient medical records from outside medical facilities and task to rendering provider for review
  • Schedule referrals and follow up per FHN's Referrals Policy and Procedure
  • Follow up and track labs and diagnostic tests per FHN's Test Tracking and Follow up Policy and Procedure
  • Data enter all incoming lab and diagnostic test results
  • Routinely maintain ICS folder - Organize and save incoming faxes and electronic medical records within the corresponding patient chart folder for a complete medical record
  • Fax miscellaneous paperwork to appropriate locations as required
  • Make patient call-backs as necessary for follow-up or referrals
  • Make reminder calls one day prior to scheduled appointment
Requirements
  • Knowledge of Center's Policy and Procedures
  • Ability to use office equipment, including computers, fax machines, telephones, and copiers
  • Ability to prioritize and allocate resources
  • Excellent communication and people skills
  • Ability to work in a fast-paced environment and multitask
Preferred Qualifications
  • Spanish speaking and writing
Work Environment

The Front Desk Receptionist will work in a medical office environment and will be expected to sit for extended periods of time, walk, and bend throughout the day. The employee must be able to lift and/or move more than 50 pounds and work under stressful conditions or irregular hours.

The employee must be able to work with a moderate noise level in the work environment and have the ability to work with a full range of body motion, including handling and lifting patients, manual and finger dexterity, and hand-eye coordination.

The employee must be able to work with occasional exposure to communicable diseases, body fluids, toxic substances, medicinal preparations, and other conditions common to a clinic environment.

The employee must have the ability to adjust focus and have specific vision abilities required by this job, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to work with a moderate noise level in the work environment.