Ecommerce Customer Experience Associate
3 weeks ago
Show Me Your Mumu LLC is seeking a highly motivated Ecommerce Customer Service Representative to join our team. As an Ecommerce Customer Service Representative, you will be responsible for providing excellent support to customers through various contact channels, including email, chat, and phone.
Key Responsibilities:
- Respond promptly and effectively to customer inquiries via various channels (email, chat, phone, etc.) regarding order status, product information, shipping details, returns, and other e-commerce-related matters within a 24-hour reply rate.
- Provide accurate and helpful information to resolve customer concerns and ensure customer retention and satisfaction
- Assist customers with placing, tracking, and returning orders while maintaining a friendly, can-do attitude.
- Document customer interactions thoroughly and accurately in our CRM and order systems.
- Create a fun shopping experience by providing styling advice to customers.
- Self-starter, able to multitask in a fast-paced environment.
- Partnering with leadership team to escalate any site or system-related issues.
- Participates in team building activities.
- Regularly analyze and suggest improvements to the overall Show Me Your Mumu customer service experience.
Requirements:
- Experience working with Full Circle, Shopify, and Zendesk
- Strong computer skills to include MS Office, MS Excel, and web-based systems (shipping system, ERP (Full circle) and Shopify)
- Prior experience working for a company that specialized in fashion, Bridesmaids dresses is a huge plus
- Must strive for organization and understand that organization saves time.
- 2 or more years of prior experience of working as a customer care/call center environment.
- Some college courses or High School Diploma or two years related experience and/or training; or equivalent combination of education and experience.
- Ability to work independently and as part of a team
- Strong problem-solving abilities
- Ability to diffuse situations and calm customers when necessary.
Salary:
$60,000 per year, depending on experience.
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