Ecommerce Operations Specialist

18 hours ago


Los Angeles, California, United States Identified Talent Solutions Full time
About Identified Talent Solutions

We are a dynamic and fast-growing consumer packaged goods (CPG) company based in Los Angeles, dedicated to delivering high-quality innovative products to our customers.

This is an exciting opportunity for a detail-oriented Ecommerce Operations Coordinator to join our team and contribute to the growth of our online presence. The ideal candidate will be highly organized, analytical, and passionate about ecommerce and consumer products.

Job Responsibilities
  1. Catalog Management
  • Oversee daily site and product catalog management operations.
  • Evaluate and ensure timely and accurate content, shipping, and delivery.
  • Coordinate with web and ecommerce teams for critical site updates.
Site Management
  • Maintain accurate content across all ecommerce platforms.
  • Regularly monitor and reconcile discrepancies.
Customer Service
  • Provide excellent customer service by addressing inquiries and issues promptly.
  • Collaborate with the customer service team to enhance customer satisfaction and retention.
Ecommerce Platform Management
  • Manage product listings, descriptions, and pricing on various ecommerce platforms.
  • Optimize product listings for SEO and improve visibility.
  • Coordinate promotional campaigns and update site content as needed.
Data Analysis and Reporting
  • Track key ecommerce metrics, such as sales performance, conversion rates, and customer behavior.
  • Generate regular reports to inform strategic decisions and identify areas for improvement.
  • Use data to develop process improvements and efficiencies.
Cross-functional Collaboration
  • Work closely with marketing, sales, finance, and IT teams to support ecommerce initiatives.
  • Assist in developing and executing ecommerce strategies and promotional campaigns.
  • Support product launches and other ecommerce projects.
Requirements
  • Bachelor's degree in Business, Marketing, or a related field.
  • 1-2+ years of experience in ecommerce operations or a similar role.
  • Strong understanding of ecommerce platforms and order management systems.
  • Excellent organizational and multitasking skills.
  • Strong analytical skills and proficiency in using data to drive decisions.
  • Exceptional attention to detail and problem-solving abilities.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
Compensation Package

We offer a competitive salary and benefits package. The estimated annual salary range for this position is $50,000 - $60,000, depending on qualifications and experience.

Awarded employee discounts on company products.

Paid time off and holiday pay

Health, dental, and vision insurance



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