Cloud Operations and Technical Support Director
3 weeks ago
About the Role:
We are seeking a highly skilled Cloud Operations and Technical Support Team Lead to join our team at Blackspoke. As a key member of our organization, you will be responsible for leading a team of experts in cloud operations and customer support.
Key Responsibilities:
- Serve as the primary point of contact for the Cloud Operations and Customer Support Team, ensuring high availability and performance of CORE web services.
- Provide strategic leadership to enhance team performance and service delivery.
- Optimize operational processes and methodologies for efficiency.
- Deliver exceptional technical support and customer service, responding to and resolving issues promptly.
- Collaborate with engineering teams to support user consumption of applications in a complex enterprise cloud environment.
- Monitor applications to identify and address performance or availability issues.
- Continuously assess application infrastructure for scalability and performance improvements.
- Develop and maintain detailed documentation for application support procedures.
Requirements:
To be successful in this role, you will need:
- A Bachelor's Degree in IT or a related technical discipline, or an equivalent combination of education and experience.
- 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
- Proven leadership skills with the ability to collaborate effectively across teams and disciplines.
- Proficiency in AWS cloud services and infrastructure management.
- Strong troubleshooting and problem-solving abilities.
- Experience delivering customer-focused technical support.
- Solid understanding of Linux distributions (e.g., RedHat, CentOS).
- Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
- Excellent communication and teamwork skills.
Benefits:
- Competitive compensation package.
- Comprehensive benefits, including medical, dental, and vision insurance.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
Location: This role is available in Springfield, VA or St. Louis, MO.
Estimated Salary Range: $120,000 - $150,000 per year.
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