Cloud Operations and Technical Support Director

3 weeks ago


St Louis, Missouri, United States Blackspoke Full time
Highly Specialized Cloud Operations and Technical Support Position

About the Role:

We are seeking a highly skilled Cloud Operations and Technical Support Team Lead to join our team at Blackspoke. As a key member of our organization, you will be responsible for leading a team of experts in cloud operations and customer support.

Key Responsibilities:

  • Serve as the primary point of contact for the Cloud Operations and Customer Support Team, ensuring high availability and performance of CORE web services.
  • Provide strategic leadership to enhance team performance and service delivery.
  • Optimize operational processes and methodologies for efficiency.
  • Deliver exceptional technical support and customer service, responding to and resolving issues promptly.
  • Collaborate with engineering teams to support user consumption of applications in a complex enterprise cloud environment.
  • Monitor applications to identify and address performance or availability issues.
  • Continuously assess application infrastructure for scalability and performance improvements.
  • Develop and maintain detailed documentation for application support procedures.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's Degree in IT or a related technical discipline, or an equivalent combination of education and experience.
  • 5+ years of experience in IT, with a strong focus on cloud operations and customer support.
  • Proven leadership skills with the ability to collaborate effectively across teams and disciplines.
  • Proficiency in AWS cloud services and infrastructure management.
  • Strong troubleshooting and problem-solving abilities.
  • Experience delivering customer-focused technical support.
  • Solid understanding of Linux distributions (e.g., RedHat, CentOS).
  • Familiarity with DevOps practices, Agile/Scrum methodologies, and CI/CD tools (e.g., GitLab CI, Nexus).
  • Excellent communication and teamwork skills.

Benefits:

  • Competitive compensation package.
  • Comprehensive benefits, including medical, dental, and vision insurance.
  • Opportunities for professional development and career growth.
  • A collaborative and innovative work environment.

Location: This role is available in Springfield, VA or St. Louis, MO.
Estimated Salary Range: $120,000 - $150,000 per year.


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