Fair Banking Compliance Director

6 days ago


New York, New York, United States LendingClub Bank Full time
About the Role

LendingClub Bank's Compliance Department is seeking a seasoned compliance professional to oversee and monitor the Bank's consumer complaint management program, UDAAP, Sales Practices, and servicemember's protections program for effectiveness and regulatory compliance. This position will serve as a key advisor to first line management to ensure operational policies and procedures meet regulatory standards and support the company's implementation of an effective Compliance Management System (CMS).

  • Work with first line management to develop and implement policies, procedures, and controls designed to effectively capture, analyze, and respond to consumer complaints and manage requests for protections and benefits under the Military Lending Act (MLA) and Servicemembers Civil Relief Act (SCRA), complaints, UDAAP, Sales Practices programs.
  • Ensure third parties meet the same standards employed by the Bank and have robust processes in place for reporting and escalation.
About You
  • 12+ years of compliance experience in a regulated financial institution, including direct experience managing or overseeing the administration of consumer complaints; Bachelor's degree in a related field of study; or equivalent work experience.
  • Experience in building, implementing, and overseeing UDAAP, complaint, and sales practice programs.
  • Extensive knowledge of consumer protection laws and regulations, with expertise in consumer protection laws.
  • Bachelor's or higher degree or equivalent professional experience.
  • Excellent communication skills across different audiences with the ability to adjust style as appropriate.
  • Strong organization, analytical, and planning skills.
Location and Compensation

This role can be based in San Francisco, Lehi, or New York. The target base salary range for this position is $160,000-$230,000. The position is also eligible to receive a bonus, equity, and benefits. We offer a competitive benefits package, including medical, dental, and vision plans, 401(k) match, health and wellness programs, flexible time off policies, up to 16 weeks paid parental leave, and more.



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