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District Manager

2 months ago

Fremont, California, United States Public Storage Full time
Job Summary

We are seeking a highly skilled and experienced District Manager to join our team at Public Storage. As a key member of our leadership team, you will be responsible for leading a team of customer-facing employees, driving sales, and ensuring operational excellence across a portfolio of multi-unit locations.

Key Responsibilities
  • Lead and Manage a High-Performing Team:
    • Recruit, motivate, and retain a dedicated team of customer-facing employees
    • Drive team performance through effective communication and coaching on customer service and sales strategies
  • Brand Ambassador and Operational Excellence:
    • Manage physical assets, including repair and maintenance systems, vendor management, and cleaning standards
    • Oversee delinquent tenant processes, including auctions, to reduce delinquency rates and improve customer retention
    • Conduct monthly property audits to ensure operational standards and safety compliance are met
  • Deliver Outstanding Customer Service:
    • Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management
    • Address customer inquiries and concerns promptly in a professional manner
  • Grow and Maintain a Robust Business:
    • Drive business forward using analytics to identify trends, develop, and implement strategies to capitalize on opportunities in your district
    • Communicate effectively with customers, colleagues, and team members
Requirements
  • Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry
  • Proven track record of top-tier performance
  • Experience managing operational audits and payroll budgets
  • Exceptional communication and time management skills
  • Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
  • Passion for sales and customer service excellence
  • Bachelor's Degree preferred
  • Weekend availability by telephone
  • 5 work Saturdays per year required during peak season