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IT Operations Manager
2 months ago
Company Background
Berry Law Firm is committed to safeguarding the constitutional rights of Americans and aiding Veterans in securing the benefits they are entitled to. As a Veteran-owned establishment founded in 1965, our firm boasts a team of seasoned attorneys with a collective experience exceeding 240 years. We have effectively represented clients nationwide, achieving numerous victories and securing substantial compensation for Veterans and their families while upholding the principles of the United States Constitution.
Role Summary
We are in search of a dedicated and proficient IT Operations Manager to become a part of our expanding legal practice. This pivotal role involves overseeing IT operations, managing cloud resources, and leading a team of IT professionals. Your contributions will be essential in addressing the growing technological demands of our firm.
Key Responsibilities
- Leadership and Team Development:
- Direct and mentor the IT operations team, including staff training and performance evaluations. Promote a collaborative team culture and ensure timely project delivery.
- Cloud Resource Oversight:
- Manage the optimization of cloud resources, ensuring both reliability and scalability. Supervise integrations with cloud services to facilitate business operations.
- Technical Assistance:
- Deliver tier-1, tier-2, and tier-3 support for IT-related issues. Establish troubleshooting protocols and maintain comprehensive documentation of cloud systems.
- Project Coordination:
- Plan and implement IT projects, collaborate with various departments, and propose new technologies to enhance operational efficiency.
- Security and Compliance Management:
- Enforce security protocols to safeguard data and ensure adherence to regulatory standards. Conduct routine security audits and risk assessments.
- Vendor Relations:
- Oversee relationships with IT vendors and negotiate service contracts.
- Budget Development:
- Assist in formulating and managing the IT budget, strategizing for future upgrades in alignment with organizational goals.
- Incident Response:
- Utilize ConnectWise for IT operations and prioritize incident management activities.
Qualifications
- Education and Experience:
- A Bachelor’s degree in Information Technology or a related discipline, accompanied by a minimum of 5 years of experience in IT operations.
- Technical Proficiencies:
- Familiarity with cloud infrastructure, IT security practices, and experience with ConnectWise and legal practice management software.
Benefits
- Attractive salary and a comprehensive benefits package.
Onboarding Process: We offer tailored onboarding, coaching, and mentorship to support your professional growth.
Work Schedule: Monday to Friday, 40 hours per week.
Join a Winning Team
- Become part of an award-winning firm recognized for its growth and dedication to excellence.