Collaboration Solutions Engineer

6 days ago


Byron Center, Michigan, United States People Driven Technology, Inc Full time
About People Driven Technology, Inc

We are a family-owned, local technology value-added reseller that focuses on delivering simple, scalable business and technical outcomes for our clients. Our team leverages decades of combined business, technology, and engineering experience to deliver these outcomes in a methodical manner.

Job Description

We are seeking a full-time Systems Engineer, Collaboration to support our Professional Services team. The ideal candidate will collaborate with clients to understand their business requirements and communication needs.

Key Responsibilities
  • Design and architect Cisco Unified Communications solutions, including Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Contact Center Express.
  • Develop detailed technical designs and implementation plans for collaboration solutions.
  • Provide guidance and recommendations to clients regarding best practices for collaboration implementation and optimization.
  • Troubleshoot and resolve issues related to collaboration technologies, including call routing, gateway debugging, system health, and inter-application connectivity.
Requirements
  • Proven experience as a Cisco Unified Communications Consultant or in a similar role, designing and implementing Cisco Unified Communications solutions.
  • Strong understanding of VoIP, SIP, and H.323 protocols.
  • Hands-on experience with Cisco IP telephony devices, such as Cisco IP phones and gateways.
  • Excellent problem-solving skills and the ability to troubleshoot complex communication issues.
What We Offer
  • Comprehensive medical, dental, and vision plans for you and your dependents.
  • 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability.
  • Competitive compensation.
  • Collaborative and welcoming office culture.
  • Work-life balance and unlimited paid time off.


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