Customer Service Director

4 days ago


South Farmingdale, New York, United States Winston Staffing Services Full time
Job Overview
We are seeking a results-driven and customer-focused Customer Service Manager to oversee the customer service operations in our food manufacturing business. As a key member of our team, you will be responsible for leading a team of customer service professionals and developing strategies to enhance customer satisfaction, retention, and loyalty.

**Responsibilities:**
  • Lead a team of customer service representatives and develop their skills through coaching and mentoring.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with production, logistics, and sales teams to ensure alignment with customer expectations and delivery timelines.

Requirements:
• Bachelor's degree or equivalent work experience.
• 5+ years of experience in customer service, with at least 2 years in a managerial role in the food manufacturing industry or a similar sector.
• Strong understanding of food safety regulations and quality standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to lead a team and drive performance improvements.
• Ability to analyze data and translate insights into actionable strategies.
• Proficient in customer service software, CRM tools, and MS Office Suite.
• Salary: $75,000 - $82,000 per year.

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