Wireless Services Associate Director

3 weeks ago


Farmingdale, New York, United States First Class Marketing Full time
Job Summary

We are looking for a highly motivated and experienced Wireless Services Associate Director to join our team. The successful candidate will be responsible for delivering exceptional customer service, responding to inquiries and providing information on product offers.

The ideal candidate will also assist members with enrollment and provider services, ensuring seamless experiences. Additionally, they will follow up on unresolved customer concerns, communicating effectively to address expectations.

Key Responsibilities
  1. Deliver exceptional customer service, responding to inquiries and providing information on product offers.
  2. Assist members with enrollment and provider services, ensuring seamless experiences.
  3. Follow up on unresolved customer concerns, communicating effectively to address expectations.
  4. Research billing inquiries and claims to provide accurate service.
  5. Serve as a liaison between members and various departments to resolve concerns.
  6. Pursue additional duties as assigned by management.
Requirements
  • Maintain a high energy attitude, driving enthusiasm in daily work.
  • Be interested in learning work ethics and motivational skills, seeking growth in a team environment.
  • Strive for professional development, embracing management training opportunities.
Compensation

This position offers a base pay plus commission, providing opportunities for financial growth, estimated at $65,000 - $85,000 per year.



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