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Customer Success Manager, Measurement
2 months ago
Innovid is a leading provider of advertising delivery, personalization, measurement, and outcomes across linear, CTV, and digital platforms. Our global infrastructure enables cross-platform ad serving, data-driven creative, and currency-grade measurement, empowering clients to optimize their advertising investment across channels, platforms, screens, and devices.
Job SummaryWe are seeking a highly skilled Customer Success Manager, Measurement to join our team. As a key member of our customer success organization, you will be responsible for managing and nurturing relationships with our valued measurement publisher partners. Your primary goal will be to proactively engage our partners, understand their needs, and provide strategic guidance to maximize the value they receive from our products and services.
Key Responsibilities- Develop and maintain strong relationships with a portfolio of publishers to understand their goals, challenges, and needs.
- Serve as the main point of contact for publishers, providing ongoing support, guidance, and strategic advice to retain and grow the business throughout the customer lifecycle.
- Collaborate cross-functionally with sales, operations, product, and support teams to ensure ongoing success.
- Create and execute customized success plans for each client, identifying key metrics and milestones to drive the adoption and usage of our products.
- Proactively identify opportunities for upselling, cross-selling, and expanding our solutions to meet evolving customer needs.
- Support Product team with user feedback and insights related to new releases of our tools and products.
- Monitor customer health metrics, analyze data, and leverage insights to anticipate publisher issues and provide proactive solutions.
- Conduct regular check-ins, business reviews, and training sessions to drive product adoption and gather feedback for product improvement.
- Advocate for publishers' needs internally, championing customer-centric initiatives to improve the overall customer experience.
- 4-5+ years of Customer Success experience, Account Management experience or related business experience, preferably within the measurement space.
- Capacity, passion for, and ability to represent the value and impact of our technology on our partners, teams, and its relationship to our overall business goals.
- Strong knowledge of digital advertising and space: media planning, creative, and publisher trafficking and relationship management.
- Selling experience specifically in upselling of clients on products and services a plus.
- Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, or creative services, or operations).
- Must have experience managing and executing digital campaigns as main client point of contact.
- Future-minded individual with a strong desire to contribute to an emerging leader in the online media space.
- Thrives in a dynamic, fast-paced, high-growth work environment.
- Strong working knowledge of entire Microsoft Office suite.
- Bachelor's degree.
- High visibility role with a tremendous amount of growth potential.
- Competitive compensation package for qualifying employees, which includes: health, dental, and vision insurance. Life insurance, PTO + Sick Days, 401K + match, a volunteer program, paid parental leave and stock options.
- Personal & Professional Developmental Resources, including: Bravely for on-demand, unlimited, and confidential access to coaching; job shadowing and mentorship programs; employee led DEI committees, access to LinkedIn Learning, and more.
- Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
- The base pay range for this position is $110,000-125,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
- This position is eligible for quarterly bonuses based on specified benchmarks, in accordance with all applicable bonus terms and conditions.
- This information is provided per New York City's salary disclosure law.
