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Customer Service Representative
2 months ago
Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Northgate Markets. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.
Key Responsibilities:
- Provide prompt and courteous service to customers, answering questions and resolving issues in a professional and friendly manner.
- Operate a cash register, handling cash, credit card transactions, and other payment methods accurately and efficiently.
- Maintain a clean and organized store environment, including the checkout area, stockroom, and other areas as assigned.
- Assist customers with bulk products, answer questions about products, and provide recommendations as needed.
- Process sales transactions, handle returns and exchanges, and maintain accurate records of sales and inventory.
- Work collaboratively with other team members to achieve sales goals and maintain a positive store atmosphere.
Requirements and Conditions:
- High school education or equivalent preferred.
- Ability to calculate figures and amounts accurately, including discounts, gross margins, and percentages.
- Ability to read, write, and analyze written documents, including company policies and procedures.
- Ability to communicate effectively with customers, colleagues, and management.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
Physical Demands and Work Conditions:
- Regularly required to sit, stand, and use hands to handle objects, tools, or controls.
- Occasionally required to exert or lift up to 50 pounds, carrying boxes of records and forms.
- Successful performance requires specific vision abilities, including close vision and the ability to adjust focus.
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