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Head of Event Operations

2 months ago

Raleigh, North Carolina, United States Concord Hospitality Full time
We are seeking a Director of Event Management

Key Responsibilities:
Ensure exceptional customer service is provided to both internal stakeholders and external clients consistently. Strive to create a

memorable experience for planners and attendees, aiming to foster repeat and referral business.

Respond promptly and professionally to all inquiries from internal partners and external clients, ensuring that all communications reflect the values of Concord Hospitality.

Efficiently oversee and manage all facets of pre-event, event, and post-event logistics: Document, detail, and communicate the specifics of each assigned event and group, including but not limited to room

allocations, meeting spaces, special agreements, group history, and other essential reports, cut-off dates, contract stipulations, group resumes, event orders, billing details, and other critical components of events.

Acquire knowledge of the hotel's food and beverage offerings, pricing structures, and presentation standards, as well as familiarize yourself with the hotel's event spaces, audio-visual capabilities, and other elements vital to event success.

Exhibit strong time management skills, self-motivation, and organizational expertise with a sharp focus on details.

Benefits:
We provide competitive compensation.

Full-time team members are eligible for a comprehensive benefits package, which includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted accommodation rates at Concord-managed properties, along with training, development, and career advancement opportunities.

Why Concord?

Concord Hospitality is committed to investing in its team members by offering training and development opportunities at all levels, from interns to executive leaders. Our "Associate First" culture encourages and supports personal growth both within the workplace and beyond.

Our team members are the foundation of our company, and we take pride in recognizing their hard work, dedication, and commitment to excellence.

We prioritize work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.


Concord is founded on five core principles:
Quality, Integrity, Community, Profitability, and FUN. Our team members express it best with our national company cheer heard throughout North America

"We Are Concord". We advocate for diversity and inclusion through our mission to be a "Great Place to Work for All."