Operations Manager

1 week ago


Effingham, Illinois, United States SERVPRO of Wolfe Restoration, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Project Manager to join our team at SERVPRO of Wolfe Restoration, Inc. As a key member of our operations team, you will be responsible for managing and completing jobs according to our company's processes and procedures.

Key Responsibilities
  • Job Management: Manage and complete jobs according to our company's processes and procedures, ensuring timely and efficient completion.
  • Team Supervision: Supervise and coordinate the work of production technicians, ensuring they understand and follow our company's rules and procedures.
  • Customer Service: Provide excellent customer service, communicating with customers to discuss expectations, requirements, and changes, and resolving any issues or complaints in a timely and professional manner.
  • Documentation: Complete all necessary documentation for job files, including scope sheets, pictures, and supporting documents.
  • Equipment Maintenance: Perform preventative maintenance on vehicles and equipment, and report any non-operational equipment to the office.
  • Asset Management: Protect and utilize equipment and materials, ensuring our company's property is utilized efficiently and effectively.
Requirements
  • Education: High school diploma or equivalent.
  • Interpersonal and Customer Service Skills: Excellent interpersonal and customer service skills, with the ability to communicate effectively with customers and team members.
  • Verbal and Written Communication Skills: Strong verbal and written communication skills, with the ability to write clear and accurate job scoping documents.
  • Basic Computer Skills: Basic computer skills, with the ability to use our company's software and systems.
  • Attention to Detail: Strong attention to detail, with the ability to ensure accurate and complete documentation.
  • Experience: Experience in cleaning and restoration, with a strong understanding of our company's processes and procedures.
  • Certifications: IICRC certifications preferred.
Physical and Work Environment Requirements
  • Lifting and Carrying: Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
  • Exposure to Chemicals: Exposure to chemicals, with the ability to use personal protective equipment as required.
  • Walking and Standing: Ability to walk and stand for long periods of time, with the ability to climb ladders and work at ceiling heights.
  • Repetitive Tasks: Ability to perform repetitive tasks, including pushing, pulling, lifting, and carrying objects.

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