Customer Service Representative
3 days ago
We are a not-for-profit organization that puts people above profits and actively invests in our community. Our mission is to improve the financial quality of life of the people we serve.
Job Overview">The primary purpose of this position is to provide exceptional member service, driving member satisfaction and retention by helping members take full advantage of our products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals.
This role requires excellent communication skills, a strong emphasis on member service, and the ability to maintain a high level of accuracy in all transactions. Proficiency in basic math and comfort handling physical money are also essential.
Responsibilities">- ">
- Provide quality member service through accurate and professional face-to-face member transactions.">
- Maintain a strong knowledge of products and services available to members and regularly provide referrals to such products and services.">
- Comply with safety and service standards defined in our policies and procedures documents, as well as financial regulations.">
- Meet job training requirements and maintain a cash drawer following procedures defined in our Cash Control Policy.
This position is eligible for a monthly incentive plan and a bilingual (Spanish) stipend. We offer a competitive salary range of $19.91 - $21.99 per hour, depending on experience.
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Customer Service Representative
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