Customer Service Representative

2 days ago


Castle Rock, Colorado, United States Sam's Club Full time
Company Overview:
Sam's Club is a leading membership-based warehouse club that offers its members a wide range of products and services. As a Customer Service Representative, you will play a critical role in providing excellent customer service to our members, ensuring they have an exceptional shopping experience.

Salary:
The hourly wage for this position is $21.50 per hour, with the potential for additional compensation in the form of performance incentives and premiums based on schedule, facility, season, or specific work performed.

Job Description:
This role involves maintaining the safety of the facility according to company policies and procedures, providing member service by acknowledging members' needs and resolving their issues, processing member purchases, and assisting with payments according to company policies and procedures.

Required Skills and Qualifications:
To be successful in this role, you must have excellent customer service skills, be able to work well in a fast-paced environment, and be able to multitask while maintaining a positive attitude. Retail experience, including operating front-end equipment, and working with mobile retail applications are also highly desirable.

Benefits:
Sam's Club offers a comprehensive benefits package, including health, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. You will also receive paid time off, parental leave, family care leave, bereavement, jury duty, and voting days off, as well as other great benefits for a happier mind, body, and wallet.

Others:
In addition to the benefits mentioned above, Sam's Club offers a tuition reimbursement program called Live Better U, which provides full-time and part-time associates with education benefits, including high school completion to bachelor's degrees, English Language Learning, and short-form certificates. All tuition, books, and fees are completely paid for by Walmart.

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