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Resort Club Level Concierge

2 months ago

Scottsdale, Arizona, United States Accor Full time
Job Title: Resort Club Level Concierge

Join the Fairmont Scottsdale Princess team as a Resort Club Level Concierge and provide exceptional personalized service to our guests. As a key member of our Fairmont Gold team, you will be responsible for delivering unforgettable experiences and exceeding guest expectations.

Key Responsibilities:
  • Offer professional, friendly, and engaging service to all Fairmont Gold guests
  • Provide expert Concierge information on local attractions, restaurants, and events
  • Assist with arrival and departure procedures for Fairmont Gold guests
  • Cater to guests during food and beverage periods in the Fairmont Gold lounge
  • Develop and maintain strong relationships with guests to ensure loyalty and repeat business
  • Collaborate with business partners and local community to enhance the guest experience
  • Address guest concerns and react quickly to ensure satisfaction
Requirements:
  • Previous customer service experience preferred
  • Computer literacy in Microsoft Windows applications required
  • University/College degree in a related discipline an asset
  • Professional presentation and outstanding guest service skills
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
About Accor:

Accor is a global leader in hospitality, committed to providing exceptional experiences for our guests. We value diversity and inclusion, and we are dedicated to creating a workplace that is welcoming and inclusive for all.

As a member of the Accor team, you will have the opportunity to grow and develop your skills, work with a talented and passionate team, and make a real difference in the lives of our guests.