Business Operations Manager

3 weeks ago


Ogden, Utah, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Business Operations Manager to join our team at Sam's Club. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our business services department, ensuring that our members receive exceptional service and support.

Key Responsibilities
  • Assist management in supervising associates in assigned areas of responsibility, including assigning duties, communicating goals and feedback, and providing training and guidance.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Ensure member service by acknowledging members and identifying their needs, assisting with purchasing decisions, and providing guidance and support.
  • Oversee assigned areas of responsibility, including handling claims and returns, zoning the area, and arranging and organizing merchandise.
  • Develop, communicate, and implement processes and practices to meet business needs, and demonstrate compliance with company policies and procedures.
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.
Requirements
  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
  • Must be 18 years of age or older.
What We Offer

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include health, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. We also offer paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave.

Additionally, we offer PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

We also offer short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Our education benefit program, Live Better U, provides tuition, books, and fees for full-time and part-time associates in Walmart and Sam's Club facilities.



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