Commercial Operations Manager
1 week ago
The Commercial Operations Manager plays a critical role in overseeing the order process from PO to delivery. This position requires strong leadership and communication skills to manage the Engineering and Project Management team, process orders, communicate with customers, and work with internal stakeholders efficiently and effectively.
Key Responsibilities- Lead and manage 2 distinct teams of project managers, inside sales, and technical install personnel to effectively process orders, service customers, manage risk, and improve internal processes.
- Maintain a long-term schedule across all product lines.
- Develop, implement, and streamline processes to manage sales orders.
- Effectively forecast shipments on a monthly, quarterly, and annual basis.
- Review customer purchase orders to ensure compliance with approved price levels, terms, and cycle commitments to coordinate hand-off to Project Execution teams.
- Collaborate with other Oldcastle business units to drive process improvements, specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs.
- Work closely with other departments to drive schedule attainment and resolve customer service issues.
- Proactively minimize, respond to, and negotiate customer back charges.
- Manage the change order process to minimize scope creep.
- Assume overall responsibility to deliver orders on-time and on budget.
- 8+ years of industry experience, Bachelor's degree encouraged.
- 5 + years sales and/or operations management experience in industrial or construction environment preferred.
- Demonstrated ability to read and understand blueprints and contracts.
- Strong business and financial acumen that translates to sound, profitable sales, and business decisions.
- Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs, and government officials.
- Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies, and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
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Commercial Operations Manager
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