Government Badging Specialist

4 weeks ago


Cincinnati, Ohio, United States Citizant Full time

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury.

We strive to hire only ethical, talented, passionate, and committed professionals who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future.

The successful candidate will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, including scheduling appointments, verifying applicant identities, and collecting required documentation.

The ideal candidate will have experience with Microsoft Excel, strong organizational skills, and excellent interpersonal and communication skills. They will also be able to handle confidential information with discretion and maintain the security and integrity of collected data.

Responsibilities include:

  • Scheduling appointments and/or service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets
  • Answering phone calls/email inquiries for all things related to PIV credentials and access control matters
  • Coordinating and conducting the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation
  • Managing appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy
  • Accurately collecting and documenting personal information, biometric data, and other necessary details from applicants
  • Ensuring that all required documents and forms are properly completed and submitted according to established guidelines
  • Verifying the authenticity of provided documents and information to prevent fraudulent enrollment attempts
  • Handling sensitive personal information with the utmost discretion and adhering to data protection regulations and organizational security protocols
  • Communicating clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow
  • Providing excellent customer service to address questions and concerns related to the enrollment process
  • Maintaining accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered
  • Preparing and maintaining spreadsheets tracking status of new applicant, contractor, and federal employee files
  • Staying up to date with relevant policies, regulations, and procedures related to PIV card enrollment
  • Participating in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills


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