Patient Dining Associate

2 days ago

Cleveland, Ohio, United States Compass Group, North America Full time
Job Summary:

We are seeking a Patient Dining Associate to join our team at Cleveland Clinic. As a Patient Dining Associate, you will play a vital role in providing exceptional patient care by assisting with meal selections, assembling and delivering meal trays, and ensuring patient safety and satisfaction goals are met.

Key Responsibilities:
  • Assist patients in understanding their menu options and work with nursing staff to ensure orders comply with nutritional requirements or restrictions.
  • Collaborate with caregivers and the culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or when a patient inquires about additional selections.
  • Manage tray tickets and assemble meals according to each patient's menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
  • Comply with regulatory agency standards, including federal, state, and JCAHO. Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
  • Follow Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations, and breaking down patient tray lines.
  • Follow facility and department infection control policies and procedures.
  • Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets, or have a specific calorie count to manage.
  • Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
  • Complete all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
  • Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
Requirements:
  • Ability to read, write, and interpret documents in English.
  • Basic computer and mathematical skills.
  • Must be able to occasionally lift or move up to 100 pounds, as well as maneuver and push food delivery carts.
Benefits:
  • Full-time and part-time positions offer a range of benefits, including retirement plan, associate shopping program, health and wellness programs, and more.
  • Full-time positions also offer medical, dental, vision, life insurance, disability insurance, and other benefits.

Morrison Healthcare is a member of Compass Group, a leading food and support services company. Compass Group is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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