Patient Service Associate

4 weeks ago


Cleveland, Ohio, United States Cleveland Clinic Full time
Job Summary

Cleveland Clinic's Fairview Hospital is seeking a highly skilled Patient Service Associate to join our Emergency Department team. As a Patient Service Associate, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our patients and their families.

Key Responsibilities
  • Welcome patients and families, providing information regarding processes and procedures.
  • Assist patients and families according to their needs during the initial arrival time.
  • Complete continuous rounding on patients and families in the department and waiting area throughout the shift.
  • Communicate observations and patient/family needs to nursing caregivers.
  • Communicate with patients and families, investigating concerns and resolving issues immediately within scope of position.
  • Ensure patient safety and comfort at all times.
  • Provide patients and families with comfort items, such as pillows, blankets, and magazines.
  • Serve as a liaison between various departments.
  • Collect data and maintain a database of patient issues as directed by the Manager.
  • Empathize with patients and families undergoing physical, spiritual, and emotional stress.
Requirements
  • High school diploma or GED.
  • Preferred qualifications: Associate's or bachelor's degree in communication, hospitality, psychology, sociology, or a related field.
  • Three years of related experience reflecting a high level of conflict resolution in the customer relations industry and/or evidence of exceptional customer service in a current role for one year.
Physical Requirements

Requires full body motion, manual finger dexterity with good eye-hand coordination; involves extensive standing, walking, and occasional lifting of items weighing in excess of 50 pounds.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.



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