Warranty Coordinator

2 days ago

Marietta, Georgia, United States Ed Voyles Automotive Group Full time

Ed Voyles Automotive Group is seeking a highly organized and detail-oriented Warranty Administrator to join our Service Department team. As a key member of the team, you will be responsible for managing all aspects of warranty claim submissions, working closely with service advisors, technicians, and manufacturers to ensure compliance with warranty guidelines.

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.

Job Description:

  • Manage warranty claims: Prepare and submit warranty claims accurately to manufacturers and vendors in a timely manner.
  • Verify claim accuracy: Review and verify claim accuracy, ensuring compliance with manufacturer guidelines.
  • Communicate with team members: Communicate with service advisors and technicians to gather necessary documentation.
  • Track outstanding claims: Track and follow up on outstanding warranty claims, addressing any claim rejections or discrepancies.
  • Reconcile payments and credits: Reconcile warranty payments and credits, maintaining detailed records.
  • Ensure timely processing: Ensure timely processing of all warranty paperwork, keeping accurate documentation for audits.
  • Stay current on manufacturer policies: Stay current on manufacturer warranty policies, recalls, and service bulletins.

Qualifications:

  • Experience as a Warranty Administrator: Previous experience as a Warranty Administrator in a dealership setting preferred.
  • Strong understanding of dealership guidelines: Strong understanding of dealership warranty guidelines and claim procedures.
  • Proficient in software systems: Proficient in dealership management software and warranty claim systems.
  • Excellent organizational skills: Excellent organizational skills and attention to detail.
  • Effective communication: Ability to communicate effectively with team members and manufacturers.
  • Problem-solving skills: Problem-solving skills with the ability to handle claim rejections and adjustments.
  • High level of professionalism: High level of professionalism and reliability.

We Offer:

  • Competitive pay: Competitive pay based on experience.
  • Benefits package: Comprehensive benefits package (medical, dental, vision, retirement plans).
  • Professional growth opportunities: Opportunities for professional growth and training.
  • Employee discounts: Employee discounts on vehicles, service, and parts.
  • Supportive team environment: Supportive team environment.

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