Order Fulfillment Coordinator
4 days ago
Turf Tank is revolutionizing the line-marking industry with autonomous robots for sports fields.
We are seeking an experienced Order Specialist to facilitate daily customer orders and provide world-class customer service.
About the RoleThe Order Specialist will process customer orders efficiently, ensuring a great ordering experience. This role involves constant communication with customers, bringing value through exceptional customer service.
Responsibilities:
- Receive and process customer orders, managing payment and sending orders to the warehouse.
- Monitor open orders and backorders via the Order ticketing system and webshop.
- Maintain and validate open customer purchase orders.
- Communicate order status and tracking to customers.
- Evaluate high-priority orders and escalate them to the warehouse team.
- Generate return documentation for processing warranty orders.
- Answer product and catalog questions to ensure customers order correctly.
Requirements:
- Effective communication skills via email or phone.
- Expertise in Turf Tank's product offerings inside the catalog and webshop.
- Leadership by example, following best practices and procedures consistently.
- Building strong relationships with team members across the organization.
- Organizational skills to handle multiple tasks simultaneously.
- Self-motivation and autonomy.
- Strong written and verbal communication.
Estimated Salary: $55,000 - $65,000 per year. We offer a competitive salary based on your experience and qualifications.
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