IT Support Services Professional

3 days ago


Marietta, Pennsylvania, United States Ovation Workplace Services Inc. Full time

Are you looking for a challenging and rewarding career in IT? Look no further than this exceptional opportunity at Ovation Workplace Services Inc. As an IT Support Services Professional, you will play a vital role in ensuring the smooth operation of our organization's technology infrastructure.

Key Responsibilities:

  • Providing technical support and maintenance services to employees and clients, troubleshooting post-deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices, imaging and installing software on Windows and Apple laptops/desktops, including IMAC (installations, moves, additions, and changes), and remote support.
  • Coordinate with external vendors for dispatch support, identify and resolve hardware and software application conflicts, open and close service requests, manage the classification, assignment, tracking, and completion of requests or incidents, printer break-fix and installation, disposal, redeployment, and asset reclaim, shipping coordination, data backup and recovery coordination, hardware refresh, warranty and out-of-warranty repair and replacement, depot services, walk-up support, spare parts management, executive (VIP) support, audio and video support including health checks, inventory and asset management – depot operations.

Requirements:

  • Prior experience in IT support, preferably 3-5 years, including technical training.
  • Knowledge of Windows and Macintosh platforms, including portables, and Microsoft Office suite of applications.
  • Experience with imaging Windows 10 OS.
  • Familiarity with basic network concepts, such as TCP/IP, Windows Networking, Ethernet.
  • Networked printer experience, queue creation, server maintenance, etc.
  • Ability to work extended hours or a modified schedule to support planned activities or emergency situations.

Salary Range: $70,000 - $90,000 per annum.



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