Service Coordinator

3 weeks ago


Belleville, Michigan, United States Crane Engineering Sales Inc Full time
Job Summary

We are seeking a highly skilled Service Coordinator to join our team at Crane Engineering Sales, LLC. As a key member of our Professional Pump division, you will play a critical role in providing sales support for our products and services to account managers and customers.

Key Responsibilities
  • Develop and maintain product knowledge necessary to service internal and external customers within assigned markets.
  • Coordinate all assigned internal and external service projects regarding scope, schedule, and budget.
  • Prepare project files with equipment manuals and parts lists.
  • Review inspection reports and findings.
  • Prepare and deliver service quotes to customers for field service and in-house repair opportunities.
  • Assist the customer service team with order entry tasks.
  • Obtain credit information to set up new customers.
  • Request quotations from vendors.
  • Estimate labor for service jobs.
  • Support sales staff in obtaining business.
Requirements
  • High school diploma or equivalent; associate's degree in a related field preferred.
  • Minimum 1 to 3 years related experience and/or training; or equivalent combination of education and experience.
  • Sales experience preferred.
  • Ability to be mechanically adept.
  • Ability to interact professionally over the phone with a focus on customer service and increasing sales.
  • Ability to multi-task in a fast-paced environment.
  • Works well under pressure.
  • Strong customer service and time management skills.
  • Strong written and verbal communication skills.
What We Offer
  • Competitive compensation and benefits structure within a values-driven culture.
  • Generous paid time off program.
  • Comprehensive health insurance coverage.
  • 401k with generous company match.
  • Continuous learning through our talent learning management system, Crane University.

We are an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. We also participate in E-Verify to verify identity and employment eligibility.


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