Site Experience Manager

3 weeks ago


Philadelphia, Pennsylvania, United States Post Brothers Full time
Job Overview

The Post Brothers organization is seeking a skilled Site Experience Manager to provide exceptional customer service at multiple properties. This individual will be responsible for managing front desk operations, handling resident concerns, and ensuring quality operating performance.

Main Responsibilities
  • Greet and direct visitors, residents, or staff members upon entering the building, maintaining a welcoming atmosphere.
  • Handle resident inquiries and requests in a timely manner, escalating issues as necessary to property management staff.
  • Assist with implementing resident retention programs to enhance overall resident satisfaction.
  • Distribute company-issued notices to residents, ensuring they are informed of important events and policies.
  • Implement consistent policies across all properties, adhering to company standards.
  • Answer incoming telephone calls with a friendly tone, providing excellent communication skills.
  • Log packages into the system and ensure residents collect them at the front desk, streamlining package delivery.
  • Maintain confidentiality regarding residents' personal information.
  • Inform residents to contact maintenance for any issues, directing them to the relevant resources.
Requirements
  • Regular attendance is mandatory to maintain optimal site performance.
  • Meet performance standards and comply with company policies, upholding excellence.
  • Able to perform lifting, stand for extended periods, and engage in physically demanding duties.
  • Flexible to work various shifts, including nights and weekends, adapting to operational needs.
Compensation

$25.00 - $30.00 per hour, commensurate with experience and qualifications, ensuring fair compensation for your expertise.



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