Customer Experience Specialist

4 weeks ago


Boise, Idaho, United States Smashburger Full time

Key Responsibilities:
As a Guest Service Expert at Smashburger, you will be responsible for delivering exceptional customer service, ensuring that every guest receives the highest level of service. This includes being knowledgeable about all menu items, making suggestions, and answering questions. You will also be responsible for processing POS transactions accurately, following cash handling procedures, and personalizing food delivery to each guest. Additionally, you will visit tables after food delivery to ensure that guests have everything they need and maintain a clean restaurant environment at all times.

Requirements:
To be successful in this role, you must be able to work in a fast-paced environment, be knowledgeable about menu items, and possess excellent communication skills. You will also be required to work as part of a team to achieve common goals.



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